Privacy Policy

Last Updated: 15/11/2025 — Effective Immediately

Hi there, and welcome to HelpyMechanic! Your trust matters to us, and protecting your personal information is a top priority. This Privacy Policy explains what we collect, how we use it, and your rights, especially for users in the EU/UK. By using our site, you agree to the practices outlined here.

Think of this as a plain-English guide to your privacy, transparent and simple.

1. Information We Collect

We collect only the information we need to make your experience better:

a. Information You Provide Directly:

  • Name, email address, and other details when you sign up, contact us, or post questions (e.g., vehicle info).

b. Information Collected Automatically:

  • Technical details like IP address, browser type, pages visited, and duration of your visit.
  • Collected via tools like Google Analytics and similar technologies.

c. Cookies & Similar Technologies:

  • Cookies help us remember preferences, keep you logged in, and analyze site usage.
  • Types of cookies we use:
    • Essential cookies – required for the site to function.
    • Analytics cookies – help us understand and improve site usage.
    • Marketing cookies – only used with your consent.
  • You can manage cookie preferences via your browser or our cookie banner.

2. How We Use Your Information

We use your data to make HelpyMechanic useful and safe for everyone:

  • Provide and improve our services (Legal basis: Legitimate Interest & Contractual Necessity)
  • Respond to questions and provide support (Contractual Necessity)
  • Send updates about your account or site changes (Contractual Necessity)
  • Analyze and optimize site performance (Legitimate Interest — opt-out available)
  • Send newsletters or marketing emails (Consent — withdraw anytime)

3. How We Share Your Information

We do not sell or rent your personal information. We only share it when necessary:

  • Trusted Service Providers: Cloud hosting, analytics, email services, etc. — bound by contracts (DPAs) and restricted to supporting HelpyMechanic.
  • Legal Obligations: If required by law or to protect the safety, rights, or property of HelpyMechanic or others.

4. How We Protect Your Information

We use industry-standard security measures, including SSL/TLS encryption, to protect your data. While we strive to safeguard your information, no method of online transmission is 100% secure.

5. Your Privacy Rights (EU/UK Users)

You are in control of your personal data under GDPR:

  • Access: Request a copy of your data.
  • Correction: Update inaccurate or incomplete data.
  • Deletion: Request removal of your personal data.
  • Restriction/Objection: Limit or object to processing.
  • Data Portability: Move your data to another service.
  • Withdraw Consent: Revoke consent for cookies or marketing communications.

To exercise your rights: Email us at [email protected]. We will respond promptly.

6. International Data Transfers

HelpyMechanic is based in the United States. If you access the site from outside the U.S., your data may be transferred internationally.
We ensure appropriate safeguards are in place using Standard Contractual Clauses (SCCs) to protect your data in line with GDPR.

7. How Long We Keep Your Information

We retain your data only as long as necessary:

  • Active accounts and ongoing services: until account closure.
  • Legal obligations, disputes, or regulatory requirements may extend retention.
  • You may request earlier deletion anytime.

8. Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal data from them. If you are a parent and believe your child submitted information, contact us to remove it.

9. Links to Other Websites

Our site may include links to third-party websites. We are not responsible for their privacy practices, so please review their privacy policies when visiting.

10. Changes to This Policy

We may update this Privacy Policy as laws or practices change.

  • Significant updates will be posted with the new “Last Updated” date.
  • Major updates may also be communicated via email.
  • Continued use of HelpyMechanic after changes constitutes acceptance.

11. How to Contact Us

Questions or concerns about your privacy? We’re here to help.
📧 Email: [email protected] or directly on the website.